FAQ – Frequently Asked Questions

Bellayummy Enterprise

1. What does Bellayummy Enterprise offer?

We provide personal shopping services for women’s fashion, helping you source trendy, stylish, and quality fashion items based on your preferences.

2. How do I place an order?

You can place your order directly through our website. Simply select your desired items, proceed to checkout, and complete your payment.

3. What payment methods do you accept?

We accept:

  • FPX Online Banking (via ToyyibPay)
  • Buy Now, Pay Later (Atome)

4. When will my order be processed?

Orders are processed within 1–3 working days after full payment is received.

5. How long does delivery take?

  • West Malaysia: 2–5 working days
  • East Malaysia: 5–8 working days

Delivery times may vary depending on the courier service.

6. Can I track my order?

Yes. A tracking number will be provided once your order has been shipped.

7. Can I cancel or change my order?

Orders cannot be cancelled or modified once payment has been successfully made and processed.

8. Do you offer refunds or returns?

All sales are final.
We do not offer refunds or returns as customers are aware of the product details and process before purchase.

9. What if I receive a damaged item?

Please contact us within 24 hours after receiving your parcel with clear photos. We will review and assist accordingly.

10. What if my parcel is delayed or lost?

We will assist in checking with the courier. However, delivery timelines and final decisions are subject to the courier service.

11. Do you provide international shipping?

Currently, we only ship within Malaysia.

12. How can I contact you?

You can reach us via:

13. How fast do you respond to enquiries?

We aim to respond within 24 hours. For faster response, please contact us via WhatsApp.