Shipping Policy – Bellayummy Enterprise
At Bellayummy Enterprise, we are committed to ensuring your orders are delivered safely and efficiently.
Processing Time
- All orders will be processed within 1–3 working days after full payment is received.
- Orders are not processed on weekends or public holidays.
- Once your order has been processed, it will be handed over to our delivery partner for shipment.
Shipping Duration
- West Malaysia: 2–5 working days
- East Malaysia: 5–8 working days
Delivery times are estimates and may vary depending on courier service and external factors.
Shipping Fees
- Shipping fees will be calculated at checkout based on your location and order details.
- Any promotional or free shipping offers will be clearly stated on our website.
Order Tracking
- Once your order has been shipped, a tracking number will be provided via email or WhatsApp.
- Customers are responsible for monitoring the delivery status using the tracking number provided.
Delivery Policy
- Please ensure your shipping address is accurate and complete before making payment.
- Bellayummy Enterprise will not be responsible for failed deliveries due to incorrect or incomplete address details.
- If a parcel is returned to us, additional shipping charges may apply for re-delivery.
Delayed or Lost Parcels
- While we strive to ensure timely delivery, delays may occur due to courier issues or unforeseen circumstances.
- Bellayummy Enterprise is not liable for delays once the parcel has been handed over to the courier.
- In the event of lost parcels, we will assist in liaising with the courier, but final resolution is subject to the courier company’s investigation.
Damaged Parcels
- If you receive a damaged parcel, please contact us within 24 hours with clear photos as proof.
- We will review the case and assist accordingly.
Contact Us
For any shipping-related enquiries, feel free to contact us:
📧 Email: puterinabilah12@gmail.com
📞 Phone / WhatsApp: 018-941 4754